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Frequently Asked Questions

  • Frequently Asked Questions

  • What technical support do you offer?

    Our Support Desk provides more than just 24-hour fast personal response from one of our trained technicians.

    We have multiple skilled technicians on staff at all times, and any difficult issues are quickly escalated to our senior technicians. All submissions are tracked and monitored by our Quality Assurance team.

    You will have access to the searchable database of calls, which may be modified at any time or even escalated to the attention of a QA team member. The interface also provides easy access to server upgrade information.

    You can generally expect responses within a few hours. Your issue will be resolved quickest if you provide as much detail as possible when explaining your question - if something is not behaving as you expect it should, provide instructions for duplicating the problem so that support can reproduce the problem and resolve it.

    Please keep in mind that support's role is to assist with technical issues involved with the services and tools we provide. They will be happy to answer any questions that remain after you peruse the extensive online manual and FAQs that we provide. Please do not expect them to answer questions involving development of your site.

    After you sign up you will be given access to online documentation for all the tools we provide. We expect that you will not have any trouble using all the tools with the documentation we provide. Also, the scripts come pre-configured for your domain, minimal customization is needed to use them.

    Updated: 07/03/2003

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    There is also an extensive online manual available.   888-404-HOST (toll-free US/PR/VI/GU), 706-897-4743