Our speed of access for all facets of access (network speed, DNS lookup, connect time, download time, and absence of timeouts) consistently ranks far better than average as rated by Net Mechanic. A detailed report for one of our sites.
We encourage you to test performance, run a NetMechanic server test on "http://www.hostings.com" and any other hosting services you may be considering. In eight hours you'll have a precise performance comparison. We wouldn't encourage you to do this if we didn't expect to come out on top.
When comparing NetMechanic results, look at Download Time as the single most important measurement. How long it takes to download graphics is generally the most important aspect of server performance.
There is also an extensive online manual available.
http://hostings.com 888-404-HOST (toll-free US/PR/VI/GU), 706-897-4743