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Frequently Asked Questions

  • Frequently Asked Questions

  • What is your Internet connection?

    Connectivity The servers your website is hosted on connect to the Internet through multiple redundant connections provided by some of the largest backbone providers in the world - UUNET, Genuity, Global Frontier and Applied Theory - ensuring data delivery to the end user in the fastest, most efficient manner possible.

  • Our network is fully switched with top quality components from Cisco Systems.
  • Our entire N.O.C. is wired with 100Mbps UTP Category 5 wiring.
  • We have three DS-3ís (45Mbps) and one OC3 (155Mbps) on separate and diverse backbones (UUNET, Genuity and Global Frontier).

    Routing Our networks utilizes Border Gate Protocol (BGP4). BGP4 protocol is the standard that allows for routing of packets of information sent out from our Network, thus creating a truly redundant network by routing traffic over the most efficient route possible. Due to our redundant entirely switched Cisco powered network, data is automatically redirected through another route in the event of a router failure. Should one of our backbone providers fail, packets are automatically redirected through another one.

    Bandwidth We installed top-of-the-line Cisco Systems 7000 series backbone grade routers on the core layer and Layer 3 switching on the distribution layer providing superior segmentation and increased bandwidth across the backbone. Each server is connected to its own switched 100Mbps port reducing congestion. This configuration provides maximum uptime in the event one of our providers faces an outage. Bandwidth utilization is continuously monitored, allowing us to accommodate even the largest bandwidth surges.

    It is a misconception that the amounts of bandwidth (size of the pipes that carry the data) differentiate web hosting companies. But in reality it is not the size of the pipe that matters, it is the utilization levels. We have multiple redundant connections which allow us to guarantee customers a maximum of 60 per cent capacity utilization at peak times and an average of 40 per cent utilization across our network.

    Monitoring In addition to our multi-homed connections, our company performs 24/7 network monitoring through both of our Network Operations Centers (NOCs) located in the US. Our NOCs monitor the HTTP port, and conduct Ping tests every 5 minutes to determine if the servers are active. In the event that a port is unreachable, an email is sent to every member of our technical staff. Additionally, the NOCs provide our engineers with real-time status, notification and forecasting of network events. Both of our data centers are monitored 24/7 by highly qualified network engineers and administrators.

    To insure uninterrupted connectivity, the access center is guarded from environmental hazards with a 250kw natural gas powered generator, redundant air conditioning, and fire suppression systems. In addition, the access center maintains hundreds of computer systems, which are monitored 24 hours a day, 7-days a week, providing superior service to our customers and resellers.

    Updated: 10/20/2005

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    There is also an extensive online manual available.   888-404-HOST (toll-free US/PR/VI/GU), 706-897-4743